Bengaluru built me.
Startups shaped me.
I grew up watching Bengaluru shift from a BPO city to a startup ecosystem. Reading YourStory and TechInAsia late at night, I could feel a new era arriving — and I wanted to be inside it, not watching from the outside.
I started in customer operations in 2013. What kept me sharp wasn't the tickets I resolved — it was the patterns I noticed. The gap between what customers experienced and what leadership believed they were delivering. I've been closing that gap, at scale, ever since.
Over the past decade I've led teams of 40+, owned CX and operations across multiple verticals, built infrastructure that gives founders confidence, and worked shoulder-to-shoulder with CEOs through growth, crisis, and everything in between.
I've never been drawn to the structure of a large corporation. What motivates me is ownership — being trusted to build something from scratch, make decisions that matter, and see the results show up in the numbers.
My family has been the constant through all of it — through layoffs, through COVID, through every high and low that comes with betting on fast-growing companies.
I applied for a customer support role at Treebo Hotels. My final interview was with Rahul Chaudhary, co-founder, at a café in HSR Layout.
I had done my research — competitor landscape, customer experience gaps, how Treebo was positioning itself. Rahul noticed. He offered me a Senior Operations Executive role instead of the support position I had applied for.
That moment — of being seen not for my title but for my thinking — shaped how I approach every role since. I show up prepared, with a point of view, regardless of what the job description says.
Working in fast-growing startups means wearing many hats — and sometimes bearing the weight of hard moments. I've been through layoffs as a manager, supporting teams through uncertainty while keeping operations steady. I led through COVID, balancing personal and professional pressure at the same time.
Startups test you differently. The speed, the ambiguity, the expectation that you figure it out — that's the environment I've always performed best in.
What I've built across these years: systems that scale, teams that stay, customers that return, and metrics that compound. That's the thread running through every chapter.